Welcome to CountryRisk.io Insights. These Terms & Conditions govern your access to and use of our platform and services. By using the platform, you agree to comply with these Terms & Conditions, which cover important aspects such as user responsibilities, permitted use, data protection, intellectual property, limitations of liability, and our Fair Use Policy. The Terms also clarify how we handle third-party content, how AI features are used within the platform, and your rights regarding uploaded materials and generated outputs.

We encourage you to read the Terms carefully to understand the legal framework governing our relationship and your use of the platform.

If you have any questions, please contact us at [email protected].

These Terms & Conditions (hereinafter, “T&C”) govern the legal relationship between CountryRisk.io Ltd a company registered in England and Wales with company number 09912584 and registered address 9 Stanhope Place, W2 2HH London, United Kingdom (“CountryRisk.io”, “we”, “us”, or the “Provider”) and any natural or legal person accessing or using our online services (“Customer”, “User”, “you” or “your”), including through the websites www.countryrisk.io, app.countryrisk.io, or affiliated platforms (collectively, the “Services”).

These T&C apply in addition to any Service Agreement you may have entered into with CountryRisk.io. In the event of a conflict between these T&C and a signed Service Agreement, the provisions of the Service Agreement shall take precedence.

Under this Agreement, CountryRisk.io provides subscription-based, internet-delivered software-as-a-service (“SaaS”) focused on country and sovereign risk assessments (the “Software”). The Services include access to relevant content, tools, Application Programming Interfaces (APIs), dashboards, reports, data visualisations, email updates, and other deliverables made available via our platform.

Unless otherwise agreed in writing, access to the Services is provided solely for the Customer’s internal business use, subject to the scope of the subscription purchased as set out in the Service Agreement. This includes, but is not limited to, limits on the number and type of authorized users (“Authorized Users”), subscription duration, data usage, and other applicable restrictions set forth in the Service Agreement, these T&C, or directly communicated through the CountryRisk.io platform and agreed with Customer from time to time.

If the Service Agreement includes any “Additional Services”, such as custom reports or tailored analytics, these are deemed part of the Services and are likewise governed by these T&C.

The Software is continuously improved with new features and capabilities. A current overview of functionalities can be found at https://www.countryrisk.io.

Use of the Services must comply with all applicable laws and these T&C. Misuse of the Services, including illegal, abusive, or unauthorized activities, may result in the suspension, termination of access or early termination of the Service Agreement, to be decided in Provider’s sole discretion. The Provider will give notice of any misuse, allowing a 10-day period to remedy the issue. If the misuse is not remedied within that period, the Provider may issue a 5-day notice of suspension.

CountryRisk.io shall not be liable for any consequences arising from misuse of the platform or any violation of these T&C by Customer and sole liability shall lie with the Customer.

CountryRisk.io shall provide the Customer with access to the Software for the duration of the agreement, in the version corresponding to the subscription purchased as set out in the Service Agreement. The Software is hosted on secure servers and is accessible to Users via the Internet at www.countryrisk.io.

The Software is made available in its most current version and is subject to ongoing monitoring and quality assurance by CountryRisk.io. We shall use reasonable endeavours to identify and resolve any technical issues or software errors promptly, taking into account the technical complexity and design limitation. A software error shall be deemed to exist where a material feature fails to perform as described, produces incorrect results, or significantly impairs usability.

CountryRisk.io is continuously enhancing the Software to improve functionality, performance, and user experience. Updates may include bug fixes, performance improvements, and new features. The current scope of features and functionalities is available at www.countryrisk.io.

Subject to the terms and conditions of this Agreement, CountryRisk.io grants the Customer a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to permit the designated Authorized Users to access and use the Services and Software via a supported web browser, mobile application, or API. This license is granted solely for the Customer’s internal business purposes and only for the duration of the subscription term as set out in the Service Agreement.

The Customer is responsible for ensuring the access to the Services is only given to the agreed number of Authorized Users as agreed in the subscription terms.

If any individual who is not an Authorized User accesses the Services using credentials assigned to an Authorized User, the Customer shall be liable for such unauthorized use. In such cases, the Customer agrees to promptly purchase the appropriate number of additional user licenses to regularize access in accordance with the applicable subscription terms.

Upon creation of a customer account, the first registered user from the Customer’s organization will be designated as the account administrator (“Administrator”). The Administrator is responsible for managing the account, including inviting additional Authorized Users and assigning appropriate roles and permissions within the CountryRisk.io platform.

Each Authorized User will be issued individual login credentials, which must be kept confidential and must not be shared with others. The Customer is responsible for ensuring that only the assigned individual uses the credentials. The Customer remains fully liable for all activities conducted under its account that are within its reasonable control, including those of its Authorized Users.

The Customer agrees to promptly notify CountryRisk.io of any unauthorized access, use of login credentials, or other suspected security breaches. Access rights may be reassigned to new users by revoking credentials from a previous Authorized User. The Administrator or CountryRisk.io will disable the prior user’s credentials and issue new access details as required.

To register for an account, Users and Authorized Users must be at least 18 years of age. Both natural and legal persons may register. Automated registrations via bots or similar tools are not permitted.

Users must register using a valid email address. Users must provide reliable contact details which shall allow Provider to contact User at all times to provide important information service communications.

CountryRisk.io reserves the right to refuse or revoke any registration at its sole discretion, on providing Customer with written reasons for refusal.

During the registration process and when configuring your user profile, all required information must be correct, accurate and in a valid form. Each registration and user account is assigned to a specific individual or entity and may not be assigned and/ or shared across multiple organizations or transferred to third parties, whether for compensation or otherwise.

Trial accounts may be offered and are subject to specific limitations as defined during the ordering process.

Use of the Software is strictly limited to the agreed purpose as set out in the Service Agreement and must comply with these T&C and all applicable laws.

CountryRisk.io offers different subscription packages of its Software, with the type and scope of Services determined by the specific features included in the selected subscription plan.

Fees

The Customer agrees to pay the fees specified in the applicable Service Agreement (“Fees”) for access to and use of the Services. Unless otherwise agreed in writing, all Fees are quoted in British Pounds (GBP), are non-refundable, and are payable annually in advance.

Renewal Price Adjustment

Unless otherwise communicated in writing prior to renewal, the Fees for any renewal term will automatically increase by the greater of:

• 5%, or
• the percentage change in the UK Consumer Price Index over the preceding 12 months.

If only part of the Services is renewed, CountryRisk.io reserves the right to apply a higher pricing adjustment. The expiration of promotional pricing or temporary discounts shall not be considered a price increase under this clause.

Payment Terms

Unless otherwise stated in the Service Agreement, invoices are due within thirty (30) days of the invoice date. Invoices are issued in advance based on the selected billing cycle as agreed in the Service Agreement. Any undisputed amounts not paid by the due date will accrue interest at the lesser of:

• 1.0% per month (12% per annum), or
• the maximum rate permitted by applicable law.

The Customer shall reimburse CountryRisk.io for any reasonable costs incurred in the collection of overdue payments, including but not limited to legal fees.

Modifications to Fees or Services

Prior to the next applicable termination date, CountryRisk.io reserves the right to adjust Fees or modify the scope of Services by providing written notice to the Customer, which if agreed shall be reflected in new service agreement. These adjustments may reflect updates, enhancements, or changes to the Software.

If the Customer does not wish to continue under the revised terms, it may terminate the agreement with thirty (30) days’ written notice, effective as of the date the changes come into effect.

Trial Use

Each User can request access to a trial account once. The granting of trial accounts is at the sole discretion of the Provider. Multiple uses of trial accounts by the same User are not permitted. Trial access is limited to a 14-day period, and subject to functional and usage restrictions, as defined during the trial registration process.

During the trial period, CountryRisk.io does not guarantee full availability of all features, customer support, or data backup. Trial users acknowledge that certain limitations may apply, and that the Software is provided “as is” during this time.

Paid Subscription Term

Paid subscriptions are offered on an annual basis or multi-year contract and shall be agreed in the Service Agreement. Subscriptions automatically renew for the same term unless the Customer provides written notice of cancellation:

Annual subscriptions: Customer may terminate annual subscriptions at the end of each term on providing Provider at least 30 days prior notice.

No pro-rata refunds or credits will be issued where Service Agreement is terminated early by Customer.

Termination for Cause

Either party may terminate the agreement without notice in the case of material breach of these T&C’s and/or the Service Agreement.

CountryRisk.io reserves the right to terminate the agreement immediately, without prior notice, in the following circumstances:

• The User files for bankruptcy or bankruptcy proceedings are declined due to insufficient assets;
• Customer breaches payment terms as set out in Service Agreement and/or these Terms and conditions and payment remains outstanding after two notices being served on Customer;
• The User has violated applicable data protection, civil, or criminal laws;
• Customer has infringed   CountryRisk.io Intellectual Property Rights; or
• There is evidence or suspicion of Customer’s use of Services in connection with criminal, or unlawful activities.

CountryRisk.io reserves the right to immediately suspend access to the Software if there are reasonable grounds to believe that:

• User account is being misused in breach of Service Agreement and/or these Terms and Conditions;
• The Software is being accessed by unauthorized third parties as a result of Customer’s actions;
• Customer is in breach of applicable law or of Customer’s contractual obligations under this Agreement; or

Customer or Authorized User has infringed the Intellectual Property Rights of CountryRisk.io or other third-party intellectual property rights in the course of accessing or utilising the Services. In such cases, we will promptly notify you of the suspension and the underlying reasons. Access will be restored without undue delay once the suspected misuse or violation has been resolved or ruled out.

If the Software is used by third parties in violation of this Agreement as a result of Customer’s action’s, you agree to promptly provide to Provider, upon request, all necessary information to support any legal or contractual action, including the names, addresses, and contact details of the individuals or entities involved.

CountryRisk.io provides email and in-platform support to Authorized Users during standard business hours—Monday to Friday, 08:00 to 18:00 (CET/CEST), excluding public holidays observed by CountryRisk.io.

Authorized Users will receive access to training and support consistent with the general service level provided to all customers. The Customer agrees to designate a primary point of contact for all support-related matters. This contact may be specified in a separate agreement and can be updated by the Customer at any time.

Provided a stable internet connection is available, the Provider shall use reasonable endeavours to ensure the Software is available 99% during business hours. Where service level is to drop below 99% as a result of planned maintenance and downtime required for technical updates, error correction or platform enhancements, Provider shall notify Customer in advance.

Where reasonably foreseeable, CountryRisk.io will provide at least 24 hours’ notice for scheduled maintenance or temporary interruptions in service availability. If an issue cannot be resolved within one (1) business day of being reported, we will inform you via email with the following:

• The estimated timeframe for resolution,
• Any interim workarounds (if available),
• The expected date for service restoration.

CountryRisk.io provides the Customer with data storage on secure servers located within the European Union. Stored data is accessible via the Internet, subject to technical availability and standard access conditions.

The Customer agrees not to upload or store any data that violates these Terms & Conditions or any applicable laws or regulations. The Provider will only access or process Customer data (“User Data”) when necessary for the performance of the Services, or in accordance with explicit Customer instructions (e.g., support requests), or as required by applicable law, regulation, or contractual obligation.

CountryRisk.io will not disclose User Data to third parties unless legally compelled to do so. Under no circumstances will User Data be sold or shared for marketing or other unrelated purposes. Upon request, the Customer may request a copy or deletion of their User Data at any time. Such data will be provided via electronic means (e.g., email). Please note that CountryRisk.io is not obligated to make the Software available for further use of the exported data after the contract ends.

We implement appropriate technical and organizational measures to protect against data loss, unauthorized access, or misuse. Regular backups of User Data are maintained to support continuity. However, during use of the trial version, data availability and backup cannot be guaranteed.

The Software includes protections against common security risks, including CSRF (Cross Site Request Forgery), and is accessible exclusively through secure, encrypted HTTPS connections.

During registration and service delivery, we collect and process only the minimum personal data necessary—such as your name, email address, country information, and, if applicable, payment or billing details. All personal data is handled in strict confidence and processed in accordance with applicable data protection laws.

Within the limits of applicable law, CountryRisk.io may use anonymized and aggregated data derived from User Data for internal purposes, including platform optimization, research, and statistical analysis. The Customer explicitly consents to such anonymized use.

Data Deletion After Termination

Upon termination or expiration of the Agreement, the Customer’s access to the Software will be deactivated. CountryRisk.io will retain User Data for a grace period of 30 days, during which the Customer may request retrieval or deletion. After this period, all User Data will be permanently deleted, unless a longer retention period is required by law or agreed upon in writing. CountryRisk.io will not be obligated to retain, export, or convert any data beyond the agreed term and will not be liable for any resulting data loss once the deletion process is complete.

To support proper and efficient use of the Software, CountryRisk.io communicates with Users through designated communication channels, including email, in-platform messaging, and other methods as specified from time to time. Customers are responsible for monitoring at least one of these channels to stay informed about updates, service changes, feature enhancements, and other relevant information.

We encourage all Users to actively engage with us by sharing feedback, questions, or issues via [email protected]. Your input is valued and helps us continuously improve the platform. We aim to foster a collaborative relationship with our Users and treat all communications with professionalism and respect.

General

All content, documents, materials, data, and communications made available through the Services—whether uploaded, displayed, generated, or accessed via the platform—are collectively referred to as “Content.” This includes, but is not limited to, data, calculations, dashboards, reports, models, country profiles, risk insights, platform text, layout and design elements, as well as the selection and arrangement of such content. The Customer uses the Content at its own risk. By using the Services, the Customer waives any claims against CountryRisk.io and its affiliates, directors, officers, employees, agents, licensors, and partners (“CountryRisk.io Parties”) related to content transmitted via the Services by the Customer or Authorized Users of the Customer's account, including content submitted via direct input, email, file upload, or API (“Customer Content”).

Storage and technical limits may apply to Customer Content, as defined in the relevant Service Agreement or usage documentation.

Customer Content

The Customer acknowledges and agrees that:

CountryRisk.io is not responsible for the accuracy, legality, or reliability of Customer Content and/or Authorized User Content or third-party content not provided by CountryRisk.io (“Third-Party Content”); and

CountryRisk.io does not verify, monitor, or endorse Customer Content and/or Authorized User Content or Third-Party Content.

If Customer Content contains any third party intellectual property rights, the Customer is solely responsible for ensuring that it has the legal right or permission to upload and use such content. If Customer Content infringes any third-party intellectual property rights, sole liability for any third-party claim is responsibility of Customer and Customer shall have no claim against Countryrisk.io for any third-party intellectual property claims.

The Customer agrees to indemnify and hold harmless CountryRisk.io from any claims, losses, or damages (including reasonable legal fees) arising from or related to:

• Customer Content, or
• any claim that Customer or User Content infringes upon the rights of a third party.

Use of Third-Party Content

The CountryRisk.io platform may include or reference Third-Party Content that is publicly available from respected sources such as the International Monetary Fund (IMF), World Bank, United Nations, and similar institutions. This content is made available for informational, analytical, and educational purposes, and used in accordance with applicable copyright law and fair use principles.

Where such content is available under open licenses—e.g., the Creative Commons Attribution 4.0 International License (CC BY 4.0) used by the World Bank—we strive to provide proper attribution and comply with licensing terms. We do not claim ownership of any Third-Party Content and explicitly avoid reproducing content in ways that substitute for the original or undermine its commercial value.

Third-Party Content may also be used as contextual input for generative AI features on the platform. For example, such content may inform summaries, draft reports, or other AI-supported outputs. This use is limited to internal platform functionality and does not involve redistributing or publishing substantial parts of the source materials. Outputs are intended to complement—not replace—the original data.

If you are a rights holder and believe that your content has been used improperly, please contact us at [[email protected]].

Content Moderation

We are committed to ensuring a professional, respectful, and inclusive environment on the CountryRisk.io platform.

Users and Authorized Users are prohibited from posting, uploading, or sharing content on the platform that is:

• Unlawful, obscene, defamatory, or offensive;
• Harassing, threatening, or personally aggressive; or
• Otherwise disruptive to other users or the integrity of the platform.

We reserve the right to moderate, restrict, or remove any content that violates these standards. Severe or repeated violations may lead to the suspension or termination of access to the Services, at our sole discretion.

Intellectual Property Rights shall mean any and all patents, trademarks, trade names, service marks, copyright, moral rights, rights in design, rights in databases, know-how, Confidential Information and all or any other intellectual or industrial rights whether or not registered or capable of registration and whether subsisting in the UK or any other part of the world together with all or any goodwill relating thereto (‘Intellectual Property Rights’).

The Provider and Countryrisk.io Parties shall retain ownership of all Intellectual Property Rights in the Services and the platform, excluding any Customer Content contained within them.

The Customer shall have no rights in or to the Services or the platform other than the right to use in accordance with the terms of these Terms and Conditions.

The Customer shall not attempt to copy, modify, duplicate, create derivative works from, transmit or distribute all or any portion of the Services or platform and/ or attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise any part of the Services or platform.

The Provider is not obliged to submit full source code of the software already developed by the Provider to the Client and will need to share the code only to the extent necessary for execution of this Agreement. 

Neither Party will remove any copyright, trademark, or other proprietary notices of the other Party or any third party on any materials received from the other Party and each Party will reproduce all such notices on all copies of such materials. 

The Customer acknowledges that certain features of the Services may incorporate content or outputs generated using generative artificial intelligence (AI) technologies, which are provided to Provider by third parties. These features may include, but are not limited to, automated summaries, risk insights, natural language queries, or draft reports.

While CountryRisk.io continuously improves the quality and performance of its AI-enabled services, the Customer understands that AI-generated outputs may occasionally be inaccurate, incomplete, misleading, or irrelevant. Any content produced for Customer using AI should be reviewed with appropriate critical judgment.

Customers and Authorized Users are responsible for verifying AI-generated outputs against original source materials or other trusted and authoritative references and CountryRisk.io shall have no liability for any inaccuracies within AI output.  All such outputs are provided for informational purposes only and are not intended to replace:

• Original research or data analysis,
• Professional expertise or human judgment, or
• Legal, financial, investment, medical, or other regulated advice.

AI-generated content should not be relied upon as the sole basis for decision-making. The Customer accepts that the Provider has made or makes no other representations or undertakings regarding the operation and adequacy of the AI system, including whether the AI system meets the Customer’s individual requirements.

We are fully committed to protecting your data and upholding the highest standards of confidentiality. In particular:

• No user-provided data—including uploaded documents, queries, or generated outputs—is used to train, fine-tune, or otherwise improve the underlying large language models (LLMs) employed within the platform.
• The integration of AI features is intended to support and enhance productivity, streamline analytical workflows, and assist with content generation—always in full compliance with applicable data protection regulations and contractual obligations.

At no point will CountryRisk.io use your data for external model development or expose it to third-party AI systems outside the boundaries of the platform's operational scope.

Notwithstanding any other provision in these Terms and Conditions and/or the Service Agreement, the Customer acknowledges that the Provider gives no warranties that any AI output does not infringe any third-party Intellectual Property Rights and the Provider does not accept any liability in the event of any third-party claim alleging any such infringement.

The Customer shall use the AI system in accordance with all applicable laws in force from time to time. In the event that Customer or Authorized User uploads data to AI tool provided as part of the Services, the risk of doing so remains solely with Customer and Provider shall have no responsibility or liability for any claims relating to data uploaded to AI platform.

To ensure a high-quality and reliable service for all users, CountryRisk.io Insights operates under a Fair Use Policy that governs resource consumption across the platform. This policy is designed to prevent misuse or excessive consumption that could negatively impact service availability or performance for other users.

Data Upload Limits

Each Customer is subject to reasonable upload limits for documents, datasets, and other inputs provided to the platform. Unless otherwise agreed in writing, the following standard limits apply:

• Maximum file size per upload: 50 MB
• Monthly aggregate upload limit: 5 GB per organisation

If your use case requires higher volumes (e.g. bulk ingestion for due diligence or research purposes), please contact us to discuss a tailored plan.

Generative AI Token Usage

Generative AI features (e.g. content summarisation, report generation, natural language queries) consume computational resources measured in language model tokens. To promote fair access:

• Monthly token quota: Each Customer is allocated a fair-use token allowance (e.g. 2 million tokens per month).
• Usage beyond this quota may result in temporary rate-limiting or additional charges, depending on your subscription plan.

We reserve the right to monitor aggregate usage and adjust quotas as needed to maintain system performance and fairness across accounts.

API Rate Limits

For customers using the CountryRisk.io API, the following default limits apply unless otherwise specified in a service agreement:

• Maximum requests per minute: 60
• Maximum daily requests per organisation: 1,000

Exceeding these thresholds may result in throttling or temporary suspension of access. High-volume or commercial integrations can be accommodated under custom plans.

Excessive Use

We reserve the right to review and restrict activity that:

• Significantly exceeds average usage patterns for comparable organisations;
• Appears to be automated scraping or abusive querying;
• Degrades the overall performance of the platform for other users.

Where possible, we will notify affected users in advance and work collaboratively to find appropriate solutions (e.g. upgraded plans, batching strategies, or scheduled API windows).

The content and material available on the platform is intended only for professional users and is not, and should not be construed as financial, legal or other advice of any kind, nor should it be regarded as an offer or as a solicitation of an offer to buy, sell or otherwise deal in any investment. Nothing on the CountryRisk.io platform constitutes a solicitation by CountryRisk.io of the purchase or sale of government bonds, securities or any other investment.

Regulatory Status

CountryRisk.io is not authorised or regulated by any financial services authority, including the Prudential Regulation Authority or the Financial Conduct Authority in the United Kingdom. CountryRisk.io operates as a news and information service within the meaning of Article 54 of the Financial Services and Markets Act 2000 (Regulated Activities Order) 2001.

Confidentiality obligations

For the duration of this Agreement and continuing after its termination for a period of 5 years, both parties agree to treat as strictly confidential any non-public data, documentation, or information received from the other party in connection with this Agreement (‘Confidential Information’). Such Confidential Information may not be disclosed to any third parties or used for any purpose other than the performance of the Agreement unless required by law or regulation.

Each party shall take all technically and commercially reasonable measures, in line with industry best practices, to prevent unauthorized access to such data—both electronically and physically. This includes the obligation to secure systems, communications, and data storage using state-of-the-art technologies.

These confidentiality obligations shall not apply to information that:

Is or becomes publicly available through no breach of this Agreement;

Was already lawfully known by the receiving party without a duty of confidentiality; or

Is disclosed to employees, group companies, contractors, or third parties who require access to fulfil obligations under this Agreement and are bound by equivalent confidentiality obligations.

The parties acknowledge that the use of unencrypted or unsigned emails carries inherent security risks, including manipulation, unauthorized access, or technical errors. Where secure email communications are necessary, the parties shall mutually agree on a secure method of transmission.

A separate Non-Disclosure Agreement (NDA) may be signed by the parties as a formal confirmation of these confidentiality commitments. If executed, such NDA shall form an integral part of this Agreement.

Data protection and privacy

The Customer and its Authorized Users must comply with all applicable data protection and privacy laws when using the Services.

To the extent that personal data is processed by CountryRisk.io in the course of providing the Services, such processing shall be governed by the CountryRisk.io Data Processing Agreement (DPA), available on request. This DPA is hereby incorporated by reference into the Agreement and is binding upon both parties as of the Effective Date.

CountryRisk.io also maintains a Privacy Policy, available at:

https://www.countryrisk.io/privacy-policy

The Privacy Policy outlines how personal data is collected, processed, stored, and protected in connection with the use of the platform and forms an integral part of these Terms of Use.

The Provider warrants and represents that it will perform the Services with due care, skill, and diligence, in accordance with generally accepted professional standards and the current state of information technology. The Provider shall act in line with any reasonable instructions or specifications provided by the Customer, to the extent they are compatible with the Provider’s service offering.

The Provider further warrants that all employees, subcontractors, or third parties engaged in the performance of the Services under this Agreement possess the necessary qualifications, expertise, and experience to competently perform their respective tasks.

If the Customer identifies a defect, fault, or deviation in the Services that is attributable to the Provider’s performance, the Provider shall, upon receiving written notice, promptly investigate and remedy the issue within a reasonable period of time. This obligation applies only where the issue is not caused by improper use of the Services by the Customer. Remedial actions will be performed at no additional cost to the Customer.

Notwithstanding the above, any outputs or materials provided as part of the CountryRisk.io Insights platform—such as country risk scores, indices, reports, or other analytical content (collectively, “Products”)—are provided “AS IS.”

These Products are compiled from a variety of external sources that CountryRisk.io deems reliable. However, the Provider does not warrant or guarantee:

• The completeness, accuracy, or timeliness of the information;
• That the Customer’s use of such Products will be uninterrupted, error-free, or produce specific outcomes; or
• That the Products will meet the Customer’s expectations or particular requirements.

The Customer remains solely responsible for any decisions made based on the use of the Services provided by Countryrisk.io and CountryRisk.io shall not be liable for any claims against Customer where Customer has relied on CountryRisk.io Services.

The Provider undertakes to perform all services under this Agreement with the utmost skill, care, and diligence, consistent with the standards expected of a provider offering similar services under comparable conditions.

The Customer shall defend, indemnify and hold harmless the Provider against any claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of the Customer’s use of the Services and Customer shall remain liable for any direct losses or damages arising from its own acts or omissions.

Unless otherwise agreed in writing, both parties agree to promptly notify each other in writing of any breach of this Agreement and to allow the other party a reasonable opportunity to remedy such breach before seeking legal or contractual remedies. To the extent that any breach cannot be remedied within fourteen (14) working days, either party may seek legal or contractual remedies.

The Provider shall defend the Customer against any third party claim that the use of the Services by the Customer in accordance with this Agreement infringes any third party intellectual property rights, excluding claims relating to AI platform.

Nothing in these terms and conditions and/or Service Agreement excludes or limits either party’s liability for death or personal injury caused by that party’s negligence, for fraud or fraudulent misrepresentation or any liability that cannot be excluded, disclaimed or limited by applicable law.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement if and to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, cyberattacks, strikes, power outages, or other force majeure events. For clarity, a lack of funds shall not qualify as a force majeure event.

Exclusion of Indirect Damages

To the fullest extent permitted by law, neither party shall be liable to the other for any indirect, incidental, punitive, special, or consequential damages, including but not limited to:

·       loss of actual or anticipated profits, revenue, savings, or business opportunities;

·       loss or corruption of data or information;

·       loss of goodwill, reputation, or business relationships; or

·       business interruptions,

arising out of or in connection with this Agreement or the use of, or inability to use, any Services or Products.

Limitation of Liability

Except to the extent permitted by law, the aggregate liability of CountryRisk.io and CountryRisk.io Parties  for any and all claims, whether in contract, tort, warranty, or otherwise, arising out of in connection with these Terms and Conditions, Service Agreement and/or DPA shall be limited to the total Fees paid by the Customer in the twelve (12) months immediately preceding the event giving rise to the claim, and only with respect to the defective Services or Products that are the subject of the claim.v

CountryRisk.io may include the Customer’s name and/or logo in a general list of clients and may refer to the Customer as a user of the Services in marketing, promotional, or advertising materials, including on the CountryRisk.io website, pitch decks, and investor communications subject to Customer’s prior consent.

Any such use shall be in accordance with reasonable brand guidelines provided by the Customer, where applicable. Upon the Customer’s written request, CountryRisk.io will promptly cease or modify such use to the extent commercially reasonable.

The Customer acknowledges and agrees that CountryRisk.io may sell, assign, transfer, or otherwise dispose of all or any portion of its ownership interests—including a minority or majority stake—to a third party without the prior approval or consent of the Customer.

Such a change of control shall not affect the validity or enforceability of this Agreement, and CountryRisk.io shall remain responsible for fulfilling its obligations under the Agreement, either directly or through its legal successor.

The Customer shall not have any right to terminate this Agreement solely on the basis of such a change of control, nor shall such change be deemed a breach or trigger any rights of refusal, renegotiation, or additional obligations unless otherwise expressly provided herein.

This Agreement, including all appendices and supplemental agreements, shall enter into effect upon valid signature by both parties.

This Agreement constitutes the entire understanding between the parties with respect to the subject matter described herein and supersedes any prior discussions, correspondence, proposals, or agreements—whether oral or written—relating to the provision of the Services. Any appendices or supplemental agreements form an integral part of this Agreement and shall be construed accordingly.

If any provision of this Agreement is determined to be void, invalid, or unenforceable, in whole or in part, such provision shall be interpreted to achieve, as far as legally possible, the intended economic and legal purpose. The validity of the remaining provisions shall remain unaffected.

Neither this Agreement nor any individual rights or obligations arising under it may be assigned or transferred to third parties without the prior written consent of the other party, except in the case of a change of control.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to hear any disputes arising out of or in connection with this Agreement.